To check your deposit:

  • Go to the balance page and check your asset history. You may see that an incoming transaction is pending. Please stay on the site until the deposit has finished.
  • If no pending transaction history exists, check the hash of your transaction. You should do this using The transaction may still be waiting on miner confirmation. It is also possible that the transaction has run out of gas.
  • Are you sending cryptocurrency through the widget? Please stay on the widget page until your transaction has completed.
  • Note that your deposit addresses for Bitcoin and Ether are different.

Still having problems? Please contact our support team.

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